How have I managed time and again over three decades to master any situation or difficult project, no matter how botched, in the most diverse of companies?
Clients quickly feel understood and that they can confide in me. I listen without judging, prefer clear words, and avoid technical terms from the management world or psychology jargon. That way I include everyone!
I have everything and everyone in view - even in large workshops. I don't just mean center stage, but also notice what is happening "on the sidelines". With me, everyone gets their say and their due.
It is always useful to have a plan. But beyond that, I also rely on my intuition and go for flexibility and spontaneity. Even if an agenda is agreed upon, it may make more sense to adjust it if a situation in a workshop requires it. This often makes the difference in the end.
I get people talking again! Even if there are more differences than similarities in the team. The teams learn that what everyone brings to the table can be respected and appreciated. It is a gain to be able to use different strengths productively.
And last but not least, humour helps. Always.
We discuss the assignment until you say: "This is exactly what we want to achieve".
Respect for the person and in the interaction: I focus on supporting people in a constructive way instead of deliberately provoking them or "taking them apart" in order to then "build them up" again. Each person is accepted as they are.
Efficient reporting and a pragmatic, goal-oriented way of working - without a bloated reporting structure and "over-engineering".
Measuring progress in the project: Success in a project is more than just a good feeling.
The most important information is summarized here again in a short CV.